Tuesday, October 18, 2011

Upgrade Scam

I recently flew to Europe on Lufthansa.

I booked the flight through United Airlines and Lufthansa is a "United Partner."

I paid extra so that my flight would be upgradable.   To be upgradable, you need to pay more than just the lowest fare available.  You also need to have an upgrade certificate.  And finally, there needs to be a seat available in the cabin you want to upgrade to.

I showed up at the airport with (1) a seat purchased at an upgradable fare, (2) a paper upgrade certificate and (3) a seat available for upgrade on my flight.

Lufthansa said, "No."

I ask a supervisor why and he said, "We've been telling United not to do this for a long time.  We've told them that we will not give upgrades at that fare even if you have the certificate and we have a seat."

I asked him if this was a United scam and he smiled and shrugged.

The same thing happened on my return trip.

Do you have a United Horror Story to share?  Email me at ScrewedByUnited@Yahoo.com.

Also, keep an eye out for my new line of "Screwed By United Airlines" T-shirts.

Jim

1 comment:

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